Digitalization has connected us — but left relationships behind. Today, we are not losing opportunities because of the product, but because we no longer know how to preserve and develop relationships. And perhaps that is the greatest paradox: that we need to take a step back toward humanity if we want to move forward in digitalization. That is the core idea of this issue.
In the main feature, we host Reinhard Winiwarter (Across Magazine), who opens up the question of the future of retail — less about turnover, more about understanding people.
Mila Triller
Newsletter Editor
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Business is still done in person. Everything else is follow-up.
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Spring is awakening, the end of winter’s sleep. Yet my thoughts are on business events. This week I was in Sarajevo, next week I will be in London, in three weeks in Croatia, in five weeks in Milan, and most likely in six weeks in Belgrade.
From the outside, it may look like constant travel—but it’s really about access to people and moments digital channels can’t replace.
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How Can Malls Effectively Link Digital Users to Physical Stores?
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Gift card is no longer just a gift card—it’s a sophisticated marketing tool. It must be a fixed part of a mall’s marketing mix.
Software is just software unless there is a strategy behind it to convince a person to step out of the digital world and into the center.
From my point of view, these loyalty systems are the bridge to the future of the industry.
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Spring Outside, Exhaustion Inside: Why the Most Beautiful Time of Year Tires Us the Most
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Nature resets every year – we try to do the same every week. The only difference is that nature doesn’t carry a phone, has no notifications, and doesn’t try to reply to three messages while simultaneously starting a new cycle of growth. While the world awakens naturally, we enter it already exhausted—trying to be available, fast, and ahead.
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„Technology is a useful servant but a dangerous master."
— Christian Lous Lange
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Insights into digital transformation and its impact on business, work, and daily life — with the human in mind. The focus is on smart digital solutions, balance in the digital world, health, and conscious use of technology. Stay up to date with trends.
Do you have a thought or story you would like to share?
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You received this newsletter because you have been in contact with us or subscribed to it. Images in the newsletter are illustrative, obtained from publicly available sources or used with permission and may be partially adapted using artificial intelligence.
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